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Tenant's FAQ

As with any major decision it’s important to have all the facts before proceeding, so to assist you we have put together some useful information in the form of frequently asked questions.


Will I have to supply references?

Yes.  This is to confirm your suitability as a tenant and your ability to meet the financial commitments etc.  Referencing normally takes a few days, but you will need to provide all requested information in full to avoid any delays and risk of loosing your selected property, unless you have paid a holding fee.

How long before I can move in?

Many tenancies can be arranged within a week, but ultimately the move in date will be determined after discussion with the Landlord.  

What will I have to pay up front?

You will be required to pay a referencing fee or £150.00. If the tenancy is a joint tenancy then there will be an additional £100.00 for each additional applicant.  

Once your status enquiries have been confirmed you will need to pay your first month’s rent and security deposit, normally equivalent to one month’s rent. This needs to be paid prior to the commencement of the tenancy and must be cleared funds ie cash, banker’s draft, credit/debit cards.  Certain cards may incur an additional charge for usage.  

What type of tenancy will I have?

Your tenancy agreement, unless agreed otherwise, will normally be a year’s assured short-hold tenancy.   You should be aware that this is a legally binding contract between you and your Landlord, and one that can only be brought to an end by the appropriate Notice to Quit, or mutual consent.  Reassign agreements will normally be completed after the expiry of the first tenancy.  

What are my responsibilities?

These will be set out in your tenancy agreement. Your rights, and those of your Landlord are determined by the Landlord & Tenant Act as amended from time to time.

How do I pay my rent?

You will complete a standing order mandate before your tenancy starts so that your rent is paid us direct from your bank account on the same day every month.  Payment of rent by any other means may incur additional administration charges.

Who pays the council tax/rates?

Unless otherwise agreed in writing, you are required to pay for the council tax or rates and all utilities including gas, electric, water, cable satellite, telephone and tv licences etc.  If your property has any other form of fuel such as oil or propane gas, then you will be required to pay for that too.  If you are a student you will not be required to pay council tax.

How can I end my tenancy?

You must comply with you obligations for Notice as determined by your tenancy agreement.  You must also ensure that your property is left clean and tidy and that all of the items detailed on the inventory are returned to the original position ready for final inspection.

What happens to my deposit?

Your security deposit is held in a securely bonded client account for the term of your tenancy.  It is held as security against your obligations to your Landlord under the tenancy agreement.  At the end of the tenancy we will undertake a final inspection to make an assessment of any unfair wear and tear.  When your obligations have been settled your deposit will be sent to you by cheque to your forwarding address. For more details download PDF brochure direct from theTDS website. www.thedisputeservice.co.uk

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